Shipping policy
The Sweet Spot - Coffee Roasters GmbH operating under the name Collette Coffee Craft
Shipping Terms & Conditions
1. Shipping Areas
We ship our products to selected countries within the European Union. The available shipping destinations are displayed during checkout. If your country is not listed, please contact us before placing an order.
2. Shipping Costs
Shipping costs are calculated automatically during checkout based on the delivery address, order weight, and selected shipping method. All applicable shipping charges will be clearly displayed before you complete your purchase.
3. Processing Time
Orders are usually processed within 1–3 business days after receipt of payment.
As a coffee roastery, many of our products are freshly roasted to order. This may occasionally extend processing time slightly to ensure optimal freshness and quality.
Orders are not processed or shipped on Sundays or public holidays.
4. Delivery Time
Estimated delivery times depend on the destination and shipping method selected:
Domestic orders: approx. 3-5 business days
International orders: approx. 5-7 business days
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs clearance, carrier delays, or peak seasons.
5. Shipping Providers
We work with reliable shipping partners to ensure safe and timely delivery. The shipping provider will be selected automatically based on your location and order details.
6. Customs, Duties & Taxes
For international shipments, customs duties, import taxes, or other fees may apply. These charges are the responsibility of the customer and are not included in the product price or shipping costs. We recommend checking with your local customs office for further information.
7. Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (if available), allowing you to follow your shipment online.
8. Delivery Issues
If your order arrives damaged, incomplete, or does not arrive within a reasonable time, please contact us as soon as possible. We will work with you and the shipping provider to find a satisfactory solution.
9. Incorrect Address
Please ensure that all shipping details are correct when placing your order. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete address information.
10. Contact
If you have any questions regarding shipping or delivery, please contact us via our customer support page or email.